Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2025
Introduction
SMTPPro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email delivery service and website.
By using SMTPPro, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and billing details. This information is necessary to provide our services and process payments.
Email Data
We process email content, recipient information, and delivery metadata as part of our email delivery service. This includes sender and recipient email addresses, subject lines, message content, and delivery statistics.
Usage Information
We automatically collect information about how you use our service, including API calls, email volume, delivery reports, and service interactions. This helps us improve our service and provide support.
Technical Information
We collect technical information such as IP addresses, browser type, device information, and access logs. This information is used for security, troubleshooting, and service optimization.
How We Use Your Information
Service Delivery
- Processing and delivering your emails
- Providing delivery reports and analytics
- Managing your account and billing
- Providing customer support
Service Improvement
- Analyzing usage patterns to improve our service
- Developing new features and capabilities
- Monitoring service performance and reliability
- Preventing fraud and abuse
Communication
- Sending service-related notifications
- Providing security alerts and updates
- Sharing product updates (with consent)
- Responding to your inquiries
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our service, such as cloud hosting providers and payment processors. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
Data Security
We implement industry-standard security measures to protect your information, including:
Encryption
All data is encrypted in transit using TLS and at rest using AES-256 encryption.
Access Controls
Strict access controls and authentication mechanisms protect your data from unauthorized access.
Monitoring
Continuous security monitoring and logging help detect and prevent security incidents.
Compliance
We maintain SOC 2 Type II compliance and adhere to industry security standards.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
ACCESS
Request access to your personal information
CORRECTION
Request correction of inaccurate data
DELETION
Request deletion of your data
PORTABILITY
Request data export in standard format
To exercise these rights, please contact us at privacy@smtppro.com. We will respond to your request within 30 days.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Retained for the duration of your account plus 30 days after closure
- Email content: Retained for 30 days for delivery purposes, then permanently deleted
- Delivery logs: Retained for 90 days for troubleshooting and analytics
- Billing records: Retained for 7 years as required by law
- Support tickets: Retained for 2 years for service improvement
International Transfers
SMTPPro operates globally with data centers in multiple regions. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions for transfers to approved countries
- Data processing agreements with all service providers
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze service usage. Types of cookies we use include:
Essential
Required for service functionality
Analytics
Help us understand usage patterns
Functional
Remember your preferences
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email for material changes
- Post the updated policy on our website
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Address
123 Market Street
Suite 400
San Francisco, CA 94105